Technical Support for Schools and Businesses
We help organisations of all shapes and sizes, to adopt technology, and integrate it in to their workflows and daily practices.
We offer everything from phone and remote support, to regular onsite visits. And to make things simple, we have developed three core support packages…
- Business Support
- Education Support
Sync Assist for up to 50 users
From £125 exVAT per month
Suitable for:
- Small Office / Home Office businesses
- A department within a Small or Medium Business
Support includes:
- Phone and remote support
- Priority repair service
- 10% discount on training
Upgrade your plan with:
- Scheduled onsite visits
- Cloud backup
- Cyber security
- Hardware cover
- Asset management
Sync Assist for 51-200 users
From £250 exVAT per month
Suitable for:
- Small and Medium Businesses
- A department within a Large Business
Support includes:
- Phone and remote support
- Priority repair service
- 15% discount on training
- Staff discount portal
- Early access to events and seminars
Upgrade your plan with:
- Scheduled onsite visits
- Cloud backup
- Cyber security
- Hardware cover
- Asset management
- Out of hours support
Sync Assist for 200+ users
Contact us for pricing
Suitable for:
- Medium and Large Businesses
- Scaleable to multi-site Enterprises
Support can include:
- Phone and remote support
- Priority repair service
- 20% discount on training
- Staff discount portal
- Early access to events and seminars
- Scheduled onsite visits
- Cloud backup
- Cyber security
- Hardware cover
- Asset management
- Out of hours support
Supporting Your Business
At Sync we make technology work for you. For over 30 years we have supported businesses across the UK, ensuring they have a reliable, cutting edge and secure Technology.
Rapid-Response Support
Every contract type includes our rapid-response service, which ensures that you get the business IT support you need it. With our core support model you will have direct access to our large Manchester-based Helpdesk team, all highly qualified and experienced support specialists, who are there to quickly log and respond to each ticket within 30 minutes.
We will also respond in clear and friendly language, leave us to deal with the tech jargon as we are there to support you. Support will be given between 8am until 5.30pm during weekdays.
Modern Workspace
We will support your business addressing the needs of a modern and mobile workforce, which may not all be in one building using traditional desktop stations.
We will remotely support you where possible, using the latest cloud based systems to secure, support and manage devices regardless of them being in the HQ office or your home-workers front room.
Asset Tracking
Knowing what IT systems and devices you have may sound basic, but many businesses like us to help keep track of their IT estate to ensure you have a secure, up-to-date and reliable estate so that your teams can get on with their jobs.
We can also advise on upgrade paths and refresh cycles so you are never left behind.
Sync Assist for Schools
From £125 exVAT per month
Suitable for:
- Primary & Secondary schools
- Smaller institutions, such as Nurseries and PRUs
Support includes:
- Phone and remote support
- Priority repair service
- 10% discount on training
Upgrade your plan with:
- Scheduled onsite visits
- Cloud backup
- Cyber security
- Hardware cover
- Asset management
Sync Assist for Academy Trusts
From £187.50 exVAT per month
Suitable for:
- Academy Trusts
- Minimum of two schools
Support includes:
- Phone and remote support
- Priority repair service
- 15% discount on training
- Staff discount portal
- Early access to events and seminars
Customise your plan with:
- Number of Primary schools
- Number of Secondary schools
- Drawdown days for support
Sync Assist for HE and FE
Contact us for pricing
Suitable for:
- Further Education
- Higher Education
Support can include:
- Phone and remote support
- Priority repair service
- 20% discount on training
- Staff discount portal
- Early access to events and seminars
- Scheduled onsite visits
- Cloud backup
- Cyber security
- Hardware cover
- Asset management
- Out of hours support
Supporting Your School
At Sync we make technology work for you. For over 30 years we have supported schools across the UK, ensuring they have a reliable, cutting edge and secure Technology.
Rapid-Response Support
Every contract type includes our rapid-response service, which ensures that you get the school IT support you need it. With our core support model you will have direct access to our large Manchester-based Helpdesk team, all highly qualified and experienced support specialists, who are there to quickly log and respond to each ticket within 30 minutes.
We will also respond in clear and friendly language, leave us to deal with the tech jargon as we are there to support you. Support will be given between 8am until 5.30pm during weekdays.
Modern Classroom
We will support your institution in addressing the needs of a modern classroom, which includes creating end-to-end solutions, such as using iPad to deliver new workflows for content delivery and assessment.
We will remotely support you where possible, using the latest cloud based systems to secure, support and manage devices.
Asset Tracking
Knowing what IT systems and devices you have may sound basic, but many education institutions like us to help keep track of their IT estate to ensure you have a secure, up-to-date and reliable estate so that your teams can get on with their jobs.
We can also advise on upgrade paths and refresh cycles so you are never left behind.
Frequently Asked Questions
What are the standard help desk hours?
Our standard hours are 8:30am – 5:30pm, Monday to Friday (excluding Bank Holidays). We also have additional contract options to extend help desk access outside of our standard working hours as required.
How do I log a ticket?
When you enter in to a support contract with us, we will give you access to a support system. This allows you to log tickets 24/7 via the web, include attachments and screenshots, check on the progress of tickets, and even run reports and analytics on tickets to date.
You can also log support tickets with us by calling our head office on 0161 605 3838, or emailing [email protected]
Which technologies do Sync cover?
As a highly accredited technology specialist, Sync can support all of your computing, mobility, telephony, and network needs – including both on-premise and cloud-based solutions. We hold over 25 accreditations, including:
- Apple Authorised Reseller
- Apple Authorised Training Provider
- Apple Authorised Service Provider
- Microsoft Partner
- Google Partner
- Adobe Gold Partner
What is an Apple Authorised Service Provider?
As an Apple Authorised Service Provider, Sync can carry out warranty and non-warranty repairs on the entire range of Apple technology. All works are carried out using Apple’s official parts and processes.
What COVID measures does Sync have in place?
Our teams have been working tirelessly to implement protective measures for COVID. This includes a full risk assessment and policy document for each element of the business – including our Head Office, Retail Store, Training Room, and for works carried out on customer sites (such as training or technical works).
You can find all of our policies online here.
Make an enquiry
For more information on the course and to book your place, get in touch.
0330 159 5900 | [email protected]
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